Frequently Asked Questions
Dose & Co is a range of premium ingestible beauty blends that harness the power of high-dose collagen peptides, and pair them with vitamins, nutrients and antioxidants that are designed to deliver results through daily ritual. Our range of premium beauty blends are made mindfully with science-backed ingredients, sustainably sourced collagen, no GMOs or preservatives, and plastic-free packaging.
Dose & Co was founded in 2019 by registered nutritionist and naturopath Libby Boxall (née Matthews), in her native New Zealand. Combining her studies in naturopathy and nutrition, Libby wanted to design a range of products that was founded in health, led by science, and backed by proof. In the years since launch, Dose & Co has come to be backed by doctors, dermatologists and aestheticians around the world.
Dose & Co has been featured by Vogue, WWD, Forbes, Harper’s BAZAAR, ELLE, Glamour, Refinery29, Byrdie, Marie Claire, Popsugar, Grazia, Coveteur, Russh, Bustle, Mamamia and Body + Soul, among others. We've also won several beauty industry awards.
Dose & Co was named ‘Best Beauty from Within’ in the 2021 Remix Magazine Lifestyle Awards, and has been awarded ‘Best Collagen Supplement’ two years running in the New Beauty Annual Beauty Awards.
Dose & Co is currently sold in North America (the United States and Canada), Australia, New Zealand, the United Kingdom (England, Northern Ireland, Scotland and Wales), South Africa and the United Arab Emirates. We’re working to expand our distribution, so if you’d like to be able to get your hands on Dose & Co where you are, let us know via social media or via the Contact Us page so we can monitor demand.
In New Zealand, Dose & Co products are available to buy directly from this website, as well as online and in-store nationwide from New World, Pak’nSave, Four Square, Countdown, Farmers and Chemist Warehouse.
Yes! We have 8-Day and 10-Day Collagen Sampler packs. Check our Product Range page to see if they’re in-stock where you are.
Our New Zealand product range is made and manufactured here in New Zealand from local and imported ingredients.
We have always set out to house Dose & Co collagen powders in packaging that is plastic-free and sustainable. We started out with paper/cardboard-based tubs, but received feedback that these were prone to damage (like bending) and could become difficult to open. We made the decision to better balance sustainability with sturdiness, by transitioning our tubs to tin-based ones. These are still fully recyclable, and tin can is one of the most commonly recycled materials there is. Please always follow your local council guidelines when it comes to recycling and add your tub to the appropriate recycling bin.
No. Our collagen products are based on bovine and/or marine collagen, sourced from animal by-products, and as such are not vegan or suitable for vegans. There are currently no true vegan sources of collagen, and as such other ‘vegan’ collagens on the market are typically based on amino acids, which aren’t the same thing. Rest assured all of our collagen is sourced ethically and sustainably. Our raw material collagens are byproducts from farming and fishing industries, and our manufacturing partners operate according to standards based on the ‘Five Freedoms’ established by the World Organization for Animal Health.
We use NATICOL® marine collagen in our Marine Collagen Peptide Powder, which comes from fish sources. NATICOL® is sustainably produced in Europe according to ISO 9001 and FSSC 22000 standards, using a process that is zero-waste and environmentally friendly, with low CO2 emissions.
Dose & Co products do not contain gluten. Our entire range is gluten-free.
Our Collagen Creamers and Collagen Protein Powders contain soy and/or soybean products and as such are not suitable for those who are sensitive or intolerant to soy. We do have several soy-free options including our Pure Collagen Powders (Bovine and Marine), Dairy-Free Collagen Creamers and Beauty Collagen powders.
Our products are made without preservatives and as such our entire range is preservative-free.
Our products do not contain GMOs (genetically modified organisms) and as such our entire range is GMO-free.
No hormones or veterinary drugs are used in the production process of our products, and they are manufactured in a facility that strictly follows Good Manufacturing Practice (GMP) and Food Safety Requirements.
Our products do not contain artificial colours, flavours or sweeteners. Our delicious flavoured products are sweetened using 100% natural monk fruit extract. Monk fruit is native to Southeast Asia, has a very low calorie and carbohydrate count, and derives its sweetness from unique antioxidants called mogrosides, rather than sugars. Monk fruit extract also tastes considerably sweeter than sugar, which means we don’t have to use as much of it to get the desired effect in our products as we would with another sweetener. Note that our Pure Collagen, Marine Collagen and Beauty Collagen Unflavoured powders do not contain any sweeteners and are unflavoured.
Yes! All of our products except our Collagen Protein Powders and Collagen Creamers are Keto friendly.
Our Pure Collagen Powders, Dairy-Free Collagen Creamers, Pure Collagen powders are free from dairy and soy, and as such should be well tolerated by those who are sensitive to high-FODMAP foods. However, careful laboratory analysis is needed to fully understand the FODMAP content of any food or supplement, and as such we’re not able to provide full assurance that our products are completely FODMAP friendly.
Our Australian and New Zealand product range is not currently Halal certified.
Our Australian and New Zealand product range is not currently Kosher certified.
The label on your tub will always have the most accurate information for that particular product. If you need help interpreting the product information found on your packaging, feel free to Contact Us.
This differs between products in some regions, however Dose & Co collagen powders contain a minimum of 10 grams (10,000mg) of collagen per serving.
We ditched our scoops in an effort to minimise the use of plastic and further our environmental consciousness as a brand. We hope you can appreciate this desire to reduce waste. You might like to use your kitchen scales or baking (measuring) spoons to measure out the recommended serving size.
The teaspoon and/or tablespoon suggestions we provide are a suggestion only, and you should go by the weight listed in the serving size information on your tub. We recommend using kitchen scales (the ones you use for baking) to measure out the serving size the first time you take your collagen so that you have a good idea of what it looks like. Due to variations in density, this can differ from product to product. Measuring teaspoons and tablespoons are also generally more accurate, so you could try using those instead of kitchen spoons.
Please refer to the product label for the recommended daily serving. We do not recommend exceeding this without first consulting your healthcare professional.
Our recommended serving size will provide you with enough collagen and other active ingredients required to achieve the desired effect. While it might be tempting to want to ‘supercharge’ your results, we have already created our formulas with your optimal results in mind, and consuming more than this may not necessarily have additional benefits due to the way the body is able to absorb and process collagen and other ingredients. Consuming too much collagen/protein can also throw off the balance of amino acids in your body which may cause side effects such as digestive issues or headaches. If you'd like to take more than our recommended daily serving, please consult your healthcare professional first.
Yes, you are able to combine different Dose & Co products, however we do not suggest exceeding the equivalent of one recommended serving size per day. The easiest way to measure this if you are wanting to take two collagen products at a time is to consume half the daily serving size of one product, and half of the other.
You can consume Dose & Co at any time of the day, morning or night. Collagen is high in protein content, and eating a high-protein breakfast has been shown to support weight loss and has also been linked to hormone and glucose regulation when incorporated into a healthy diet. Anecdotally, eating a high-protein breakfast can help you feel fuller for longer. However there is no definitive evidence around the best time to consume collagen, so we say the best time of day is the time you’ll remember to take it.
Consuming protein 45-60 minutes prior to, or within 30 minutes after, exercise is best as it can contribute to the growth of muscle mass and the development of lean muscle. Protein also contributes to the maintenance of normal bones and is necessary for tissue building and repair. Our Collagen Protein Powder comes in several flavours, and goes best in cold drinks such as smoothies, coffee, breakfasts such as oats, plus recipes such as homemade protein bars and balls. Check out our Recipes page for inspiration.
No, Dose & Co powders should not be used as a meal replacement. They can be added to your usual beverages, smoothies and snacks, or into meal recipes and baking, however consuming Dose & Co alone is not a substitute for a healthy and balanced diet.
We recommend storing your tub of Dose & Co in a cool, dry place free from moisture and direct sunlight.
All of our products have a shelf life that ranges from 24-48 months (two to four years) and a Best Before date is printed on your tub. We encourage that they are consumed before the Best Before date to get the most out of them, but if stored properly the product can be used past its Best Before date. However, if you notice any strange odors, tastes, clumping, or spoilage, it’s best to discard the product.
You may have read that collagen can lose its effectiveness when exposed to heat, however this only applies to extremely high temperatures, as collagen can maintain its integrity up to around 300 °C / 570°F. In other words, there is no need to worry about adding it to common hot beverages or recipes. We have conducted testing on our finished formulas in hot and cold beverages (such as tea and coffee) and recipes (like the ones you can find here) and found them to be highly stable.
Safety & Efficacy
Collagen is one of the things that gives skin its plumpness, hair its density, and nails their strength. A depletion in collagen levels has been linked to everything from the development of wrinkles to thinning hair—however, consuming a collagen peptide powder can help support the overall health and appearance of your hair, skin and nails. Dose & Co products have been scientifically shown to increase skin hydration, improve skin elasticity and reduce fine lines and wrinkles.
Generally, changes can occur in the first 4-8 weeks. Some people do notice changes in their hair, skin and/or nails in the first couple of weeks, but keep in mind that each person’s experience will differ, as will their results. As collagen is present in our joints, bones, cartilage, tendons and ligaments, changes can also be internal. Participants in the consumer perception studies quoted on this website consumed the recommended daily serving of Dose & Co for at least 28 consecutive days.
While we have plenty of pregnant women who consume Dose & Co, ultimately any vitamins and supplements you’re taking during this time are at the discretion of you and your doctor, and we recommend consulting them before beginning or continuing to use Dose & Co in your diet. Pregnant women typically have a higher sensitivity to marine products and as such we don’t recommend our Marine Collagen during this time.
We hear from lots of breastfeeding women who see great results from using Dose & Co to support their overall postpartum wellbeing and help with common post-pregnancy side effects such as hair loss and hair thinning. However, any vitamins and supplements you choose to consume while breastfeeding are ultimately at the discretion of you and your doctor, and we recommend consulting them before beginning or continuing to use Dose & Co as a part of your diet.
Dose & Co was designed with adults in mind, and while collagen has no known harmful effects for children, we recommend checking with their healthcare professional before adding Dose & Co or any other supplement to their diet. Bear in mind that our collagen levels are naturally highest when we are young, and so there is no real need to supplement collagen levels in children and teenagers—unless especially desired or recommended by a doctor.
Yes! Collagen has exactly the same benefits for men as it does for women, and can help support universal concerns such as hair growth and hair density. Our nutritional information and recommended dosage is based on an adult diet.
While allergies to collagen itself are rare, they are possible. Some of our products also contain common allergens such as dairy, soy and fish. Please refer to the product label for a full list of ingredients and possible allergens. If you have any concerns or experience a reaction, please discontinue use and consult your health care professional.
Orders & Shipping
Yes! We currently offer free delivery nationwide on all New Zealand orders (no minimum spend required).
Unfortunately we’re unable to offer returns or refunds for change-of-mind purchases. We do however offer refunds for damaged or faulty goods. Please reach out to us via the Contact Us page if you have purchased or received damaged or faulty goods.
Orders within New Zealand are currently shipped using NZ Post. Please note that in the future this may change, but we will do our best to update this page if and when that happens. Your shipping confirmation email will contain details of your package.
Yes, your shopping confirmation email should include a tracking link for your package. If this isn’t the case, feel free to Contact Us and we’ll be happy to assist.
If you’ve checked the obvious places like your junk/spam email folder, please Contact Us with your name, email, country and date and approximate time of the order and we will be happy to help.
If your order is showing as shipped, please first check the tracking link provided in your shipping confirmation email. If you are having troubles with this tracking link, or if the postal/courier company is not able to assist with your enquiry, feel free to get in touch via the Contact Us page and we will be happy to assist.
Oh no! We’re so sorry. Please Contact Us right away and we’ll fix this for you.
To reap the benefits of collagen peptides, we recommend daily, ongoing use. By subscribing to your favorite Dose & Co product/s, you can ensure you’ll never be without your beloved blend. There is no ongoing commitment and you can change or cancel this subscription at any time after your first order. You’ll receive 25% off your first tub, 20% off subsequent tubs, and free delivery every time! What’s not to love?
Browse the site as you usually would, then when you go to add a product to your basket, select ‘Subscribe and Save’ before adding to cart. You can select from delivery every 15 days, 30 days or 60 days (you can also amend this later). Once you’re finished shopping, check out as you usually would.
We do offer Zip and Laybuy in most regions for one-off orders, however these payment options are not available for subscription orders, as they are processed through a separate payment gateway.
As our subscription already includes a discount, we’re not able to offer additional discount codes on top of this. You are however able to make a one-off purchase with your discount code separate to your subscription.
While your first subscription order is processed immediately and as such cannot be cancelled, there is no minimum subscription period after this and you can amend or cancel your subscription at any time. You can do this via My Account, or Contact Us and a member of our team will be happy to assist.
Yes, just go to My Account, click Manage Subscriptions and amend the delivery date. Our top-up options are every 15 days, every 30 days or every 60 days.
You will receive a reminder email from us approximately three days before your order is processed and sent. Once your order is processed, you'll receive a confirmation email, and another email with your delivery information.
You can change the flavour or product included in your subscription via My Account. You can also Contact Us for assistance!
Yes! Just go to My Account, click Manage Subscriptions and change these details under Billing Information. You can also Contact Us for assistance.
If your credit card or billing details have changed, please update them under My Account to avoid any issues in processing. If your credit card declines, you will be sent a notification email and we will attempt to process your payment the following day.
You can cancel your subscription at any point after your first order. Just go to My Account, then Manage Subscriptions and click Remove.